Return Policy
Thanks for shopping at Frenchie's Floral Studio! If you're not entirely satisfied with your purchase, we're here to help.
RETURNS & EXCHANGES
Returns and exchanges are easy! Any unused items can be exchanged within 21 days from the date of purchase. To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in the original packaging.
What's NOT Returnable?
- Items not purchased at Frenchie's Floral Studio.
- Items without a store receipt or order confirmation.
- Items with removed tags or items missing their original packaging.
- Clearance items or items marked as "Final Sale."
- For hygienic reasons, washed items, jewelry, hair clips, cosmetics, fragrances, food and pantry-related items, and other personal items are considered "Final Sale."
- Plants.
- Gift Card Returns: NO cancellations or refunds on the purchase of a gift card.
REFUNDS
Qualifying purchases may be exchanged or returned for store credit of the original purchase price. Sorry, no cash or credit card refunds are available.
CONTACT US
If you have any questions about returning your item to us or if you have concerns about a recent floral delivery, please contact us at hello@frenchiesfloral.com.